FAQ's

FREQUENTLY ASKED QUESTIONS

Welcome to NOVI FASHION

Find answers to some of the most common questions about our products, orders, shipping, payments, returns, and customer support.

ORDERING

How can I place an order?

Simply browse our collections, select your preferred product, choose the available size and/or color, and click Add to Cart. Once you are ready, proceed to checkout and complete your purchase using one of the available payment methods.

Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible at support@novifashion.store.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. Once an order has shipped, it generally cannot be canceled.

Will I receive an order confirmation?

Yes. After successfully placing an order, you will receive an order confirmation email containing your order details.

If you do not see the email, please check your spam, junk, or promotions folder.

SHIPPING

Where does NOVI FASHION ship?

We currently ship orders within the United States.

How much does shipping cost?

Our standard shipping rate is:

$3.99 Standard Shipping

Orders of $100 or more qualify for FREE Standard Shipping.

How long does shipping take?

Our estimated delivery timeframe is generally:

5–8 business days

Depending on your shipping address and carrier service, some orders may arrive sooner, typically within 3–5 business days.

Delivery times are estimates and are not guaranteed.

When will my order be shipped?

Orders are generally processed within 1–2 business days after successful payment.

Orders placed on weekends or U.S. holidays will generally begin processing on the next business day.

Will I receive tracking information?

Yes. Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

What if my tracking says delivered but I haven't received my package?

First, check around your delivery location and with household members or neighbors.

You may also contact the shipping carrier using your tracking number.

If you still cannot locate your package, contact us at support@novifashion.store, and we will do our best to assist you.

RETURNS & REFUNDS

What is your return policy?

Eligible items can generally be returned within 30 days of delivery.

Returned items must generally be:

  • Unworn

  • Unused

  • Unwashed

  • In original condition

  • Free from stains, makeup, perfume, or other marks

  • Returned with original tags where applicable

Please review our full Return & Refund Policy for complete requirements.

How do I start a return?

Email support@novifashion.store with:

  • Your order number

  • Your name

  • The item you want to return

  • Reason for the return

Our team will provide instructions if your return is eligible.

Please do not send a return without receiving return instructions from us.

Are sale items returnable?

Sale items may be eligible for return unless they are specifically marked Final Sale.

Final Sale items are generally not eligible for return or exchange except where required by applicable law or when an item arrives defective, damaged, or incorrect.

Who pays for return shipping?

For returns due to personal preference, size, fit, or change of mind, the customer is generally responsible for return shipping costs.

If you receive a damaged, defective, or incorrect item, please contact us before returning it.

How long does a refund take?

Once we receive and inspect your returned item, please allow approximately 3–7 business days for us to process an approved refund.

After we issue the refund, your bank or payment provider may require additional time for the funds to appear in your account.

Where will my refund be sent?

Approved refunds are generally issued to the original payment method used for the purchase.

PRODUCTS & SIZING

How do I choose the right size?

We recommend reviewing the size chart available on the applicable product page before placing your order.

If you have questions about sizing or fit, contact us at support@novifashion.store.

What if the item doesn't fit?

If the item is eligible for return and meets our return requirements, you may request a return within the applicable 30-day return period.

Return shipping for size or fit-related returns is generally the customer's responsibility.

Are product colors exactly as shown online?

We make every effort to display product colors accurately. However, colors may appear slightly different depending on your device, screen settings, lighting, and display resolution.

PAYMENTS

What payment methods do you accept?

NOVI FASHION currently accepts payments through Shopify Payments and payment methods made available through our checkout.

Available payment methods may vary depending on your location and checkout eligibility.

Is my payment information secure?

Payments are processed through secure payment-processing infrastructure.

NOVI FASHION does not intentionally store complete credit or debit card numbers on our own servers.

Do you offer Buy Now, Pay Later?

We may offer Buy Now, Pay Later (BNPL) options in the future.

If BNPL becomes available, eligible payment options and the applicable provider's terms will be displayed during checkout.

Availability may depend on the customer, order amount, location, and provider requirements.

CUSTOMER ACCOUNT

Do I need an account to place an order?

You may be able to complete a purchase using the checkout options available on our website. Account availability and checkout options may vary.

I forgot my account password. What should I do?

Use the password-reset option available on the website.

If you need additional assistance, contact our customer support team.

CUSTOMER SUPPORT

How can I contact NOVI FASHION?

You can contact us by email or phone.

Email: support@novifashion.store

Phone: 330-490-9081

What are your customer support hours?

Our customer support team is available:

Monday–Friday
8:00 AM–5:00 PM

Saturday–Sunday: Closed

BUSINESS INFORMATION

SILKPETALS CLOTHING LLC
Doing Business As: NOVI FASHION

3852 Harbor Light Landing Drive
Port Clinton, OH 43452
United States

Email: support@novifashion.store
Phone: 330-490-9081

STILL HAVE QUESTIONS?

If you cannot find the answer you're looking for, we're happy to help.

Email us at:
support@novifashion.store

Our customer support team will respond during our regular business hours.

NOVI FASHION

TRENDY STYLES. TIMELESS YOU.