Payment Policy
CONTACT US
We'd Love to Hear From You
Have a question about an order, product, shipping, returns, or anything else? The NOVI FASHION customer support team is here to help.
Whether you need assistance before placing an order or have a question about an existing purchase, feel free to reach out to us.
CUSTOMER SUPPORT
SILKPETALS CLOTHING LLC
Doing Business As: NOVI FASHION
For order-related inquiries, please include your order number so we can assist you faster.
Phone
330-490-9081
Customer Support Hours
Monday – Friday
8:00 AM – 5:00 PM
Saturday – Sunday: Closed
We aim to respond to customer inquiries during our regular business hours.
BUSINESS ADDRESS
SILKPETALS CLOTHING LLC
3852 Harbor Light Landing Drive
Port Clinton, OH 43452
United States
HOW CAN WE HELP?
For faster assistance, please contact us regarding:
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Order status
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Shipping and tracking
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Returns and refunds
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Exchanges
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Damaged or defective items
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Incorrect orders
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Product questions
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Size and fit questions
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Payment or checkout issues
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General questions about NOVI FASHION
ORDER SUPPORT
If you are contacting us about an existing order, please provide:
Order Number:
Full Name:
Email Used for Your Order:
Reason for Contact:
Providing these details helps us locate your order and respond more quickly.
SEND US A MESSAGE
Have a question or need assistance?
Email: support@novifashion.store
Our team will review your message and respond as soon as possible during our normal business hours.
NOVI FASHION
TRENDY STYLES. TIMELESS YOU.
Thank you for choosing NOVI FASHION. We appreciate your business and look forward to helping you.
SILKPETALS CLOTHING LLC
3852 Harbor Light Landing Drive
Port Clinton, OH 43452
United States
Phone: 330-490-9081
Email: support@novifashion.store
Hours: Monday–Friday, 8:00 AM–5:00 PM