Return & Refund Policy

RETURN & REFUND POLICY

At NOVI FASHION, operated by SILKPETALS CLOTHING LLC, we want you to be happy with your purchase. If your order does not work out, we offer eligible customers the opportunity to return qualifying items according to the terms of this Return & Refund Policy.

Please read this policy carefully before submitting a return request.

1. RETURN WINDOW

We accept eligible returns within 30 days of the date your order was delivered.

To be eligible for a return, you must contact us and request a return within the 30-day return period.

Items returned after the 30-day period may not be accepted unless otherwise required by applicable law.

2. RETURN ELIGIBILITY

To qualify for a return, an item must generally be:

  • Unworn

  • Unused

  • Unwashed

  • In its original condition

  • Free from makeup, perfume, deodorant, stains, pet hair, or other marks

  • Returned with original tags attached, where applicable

  • Returned with original packaging, where reasonably possible

We reserve the right to refuse a return if the item does not meet these requirements.

Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a refund.

3. FINAL SALE ITEMS

Certain products may be designated as Final Sale at the time of purchase.

Final Sale items are not eligible for return, refund, or exchange unless:

  • The item arrived damaged;

  • We sent the wrong item; or

  • The item is defective.

Any Final Sale designation will be displayed on the applicable product page or during checkout.

4. ITEMS THAT CANNOT BE RETURNED

For hygiene and safety reasons, certain products may not be eligible for return once opened or used.

Depending on the product, non-returnable items may include:

  • Undergarments

  • Intimate apparel

  • Swimwear without the original hygiene liner

  • Items marked Final Sale

  • Gift cards

  • Personalized or customized products

  • Items damaged or altered after delivery

If a product has specific return restrictions, those restrictions will be disclosed on the product page or at checkout.

5. HOW TO REQUEST A RETURN

To start a return, contact our customer support team at:

Email: support@novifashion.store

Please include:

  • Your full name

  • Order number

  • Email address used for the order

  • Item(s) you wish to return

  • Reason for the return

  • Photos, if the item is damaged, defective, or incorrect

Our customer service team will review your request and provide return instructions if the item is eligible.

Please do not send items back without receiving return instructions from us.

Unauthorized returns may cause delays in processing.

6. RETURN SHIPPING COSTS

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of returning an unwanted item.

The original shipping charge paid at checkout is generally non-refundable when a customer simply changes their mind, selects the wrong size, or otherwise returns an item for personal preference.

If an item was:

  • Damaged during delivery

  • Defective

  • Incorrectly shipped

  • Missing from an order

please contact us before returning it.

If we determine that the issue was caused by NOVI FASHION, we may provide a return shipping solution or reimburse reasonable return shipping costs.

7. RETURN ADDRESS

Returns should not be sent to our business address unless our customer service team specifically instructs you to do so.

After your return request is approved, we will provide the appropriate return address and instructions.

8. RETURN PACKAGING

Please package returned items securely to help prevent damage during transportation.

Customers are responsible for ensuring that returned merchandise is adequately packaged.

NOVI FASHION is not responsible for items damaged or lost while being returned to us due to inadequate packaging or the customer's chosen return shipping method.

We recommend using a shipping service that provides tracking.

9. REFUNDS

Once your returned item has been received and inspected, we will determine whether it meets our return requirements.

If the return is approved, your refund will generally be issued to the original payment method.

The refunded amount may include the eligible purchase price of the returned merchandise.

Original shipping charges are generally non-refundable unless the return is due to an error on our part, a defective product, or otherwise required by applicable law.

10. REFUND PROCESSING TIME

After we receive your return, please allow approximately 3–7 business days for inspection and processing.

Once your refund has been approved and issued, the time required for the funds to appear in your account depends on your bank, credit-card company, payment provider, or other financial institution.

Some payment providers may require additional processing time.

11. PARTIAL REFUNDS

A partial refund may be issued if:

  • Only part of an order is returned;

  • An item qualifies for a partial refund under an applicable promotion or policy; or

  • Applicable law requires a different treatment.

Any approved refund will be based on the eligible amount of the returned merchandise.

12. DAMAGED OR DEFECTIVE ITEMS

If you receive an item that appears damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please email:

support@novifashion.store

within 7 days of delivery and include:

  • Order number

  • Description of the problem

  • Clear photographs of the item

  • Photographs of the packaging, if applicable

We will review the issue and, where appropriate, provide a replacement, refund, or other appropriate resolution.

13. WRONG ITEM RECEIVED

If you receive an item that you did not order, please contact us at:

support@novifashion.store

before returning the item.

If the error was made by NOVI FASHION, we will work with you to arrange an appropriate resolution and may cover reasonable return shipping costs.

14. MISSING ITEMS

If an item appears to be missing from your shipment, please contact us promptly with your order number.

We will review your order and shipment information and work to resolve the issue.

15. EXCHANGES

We may offer exchanges for eligible items depending on product availability.

If the requested replacement size, color, or style is unavailable, we may instead issue an eligible refund.

To request an exchange, contact:

support@novifashion.store

Please provide your order number and the item you would like to exchange.

16. SIZE AND FIT

Customers are responsible for reviewing the size chart and product information before placing an order.

If an item does not fit as expected, it may still qualify for a return if it meets all return requirements and is returned within the applicable return period.

Return shipping for size or fit-related returns is generally the customer's responsibility.

17. SALE AND PROMOTIONAL ITEMS

Items purchased during a sale or promotional event may still be eligible for return unless they are specifically identified as Final Sale.

If a promotional discount was applied to an order, any refund will be calculated based on the actual amount paid for the returned item, subject to the terms of the applicable promotion.

18. FREE SHIPPING ORDERS

If an order qualified for free shipping, the original shipping amount is not added to the refund because no shipping fee was charged to the customer.

For partial returns, the refund will be based on the eligible returned merchandise.

19. RETURNED ITEMS THAT DO NOT MEET REQUIREMENTS

If a returned item does not meet our return requirements, we may decline the refund.

Examples include items that are:

  • Worn

  • Washed

  • Stained

  • Damaged after delivery

  • Missing required tags

  • Altered

  • Returned outside the eligible return period

  • Designated as Final Sale

If a return is rejected, we may contact you regarding the item and available options.

20. RETURN PACKAGES LOST IN TRANSIT

Customers are responsible for the returned package until it is received by NOVI FASHION.

We strongly recommend using a tracked shipping service and keeping proof of shipment.

If a returned package is lost before reaching us, we may be unable to issue a refund until the merchandise is received or the carrier confirms an applicable resolution.

21. CANCELLATION REQUESTS

If you need to cancel an order, contact us as soon as possible at:

support@novifashion.store

We will make reasonable efforts to accommodate cancellation requests received before an order is processed or shipped.

Once an order has shipped, it generally cannot be canceled and may instead need to be returned according to this Return & Refund Policy.

22. FRAUDULENT OR ABUSIVE RETURNS

We reserve the right to investigate and refuse returns that appear fraudulent, abusive, or inconsistent with this policy, subject to applicable law.

Examples may include repeated abuse of return privileges, materially altered merchandise, or fraudulent claims.

23. POLICY CHANGES

NOVI FASHION may update this Return & Refund Policy from time to time to reflect changes in our business, products, services, or applicable legal requirements.

The current version will always be posted on our website with the applicable Last Updated date.

24. CONTACT US

For questions regarding returns, exchanges, refunds, damaged products, or order issues, please contact us:

SILKPETALS CLOTHING LLC
Doing Business As: NOVI FASHION

Address:
3852 Harbor Light Landing Drive
Port Clinton, OH 43452
United States

Phone:
330-490-9081

Email:
support@novifashion.store

Customer Support Hours:
Monday–Friday
8:00 AM–5:00 PM

We are happy to assist you with eligible return and refund requests.

NOVI FASHION
SILKPETALS CLOTHING LLC

30-Day Returns • Easy Return Process • Customer Support