Shipping Policy

SHIPPING POLICY

At NOVI FASHION, operated by SILKPETALS CLOTHING LLC, we are committed to providing reliable and affordable shipping for every order. This Shipping Policy explains our processing times, shipping rates, delivery estimates, tracking procedures, and other shipping-related information.

1. ORDER PROCESSING

Orders are generally processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or U.S. holidays will begin processing on the next business day.

During holidays, promotional events, major sales, or periods of unusually high order volume, processing may take additional time.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

2. STANDARD SHIPPING

We currently offer standard shipping within the United States.

Standard Shipping Rate

$3.99 per order

Free Shipping

FREE Standard Shipping on orders of $100 or more.

Our estimated delivery timeframe is:

5–8 business days

Some orders may arrive sooner, generally within:

3–5 business days

Actual delivery time depends on the shipping destination, carrier availability, shipping distance, weather, holidays, and other circumstances.

The delivery timeframe includes normal order processing and carrier transit time.

3. SHIPPING CARRIER

NOVI FASHION may use FedEx and other reputable shipping carriers depending on the destination, package size, weight, service availability, and shipping requirements.

The carrier used for an individual order may vary.

Where FedEx is used, available service and delivery times depend on the shipment's origin, destination, package characteristics, and service selected.

4. SHIPPING ORIGIN

Orders are shipped from:

SILKPETALS CLOTHING LLC
3852 Harbor Light Landing Drive
Port Clinton, OH 43452
United States

Because orders originate from Ohio, delivery times may vary depending on the customer's location.

Customers located closer to our shipping origin may receive orders sooner, while customers located farther away may require additional transit time.

5. SHIPPING RATES

Our current standard shipping rates are:

Order Value Shipping Cost
Under $100 $3.99
$100 or more FREE

Shipping charges displayed at checkout are the final shipping charges applicable to your order unless otherwise stated.

NOVI FASHION reserves the right to change shipping rates in the future due to changes in carrier costs, service availability, or business operations. Any applicable shipping charge will be displayed at checkout before you complete your purchase.

6. DELIVERY TIMEFRAME

Our standard estimated delivery timeframe is 5–8 business days.

Depending on the destination and carrier service, some orders may arrive within 3–5 business days.

These are estimates rather than guaranteed delivery dates.

Delivery times may be affected by:

  • Shipping distance

  • Carrier delays

  • Severe weather

  • Holidays

  • High shipping volume

  • Incorrect or incomplete addresses

  • Transportation disruptions

  • Other circumstances outside our reasonable control

7. ALASKA AND HAWAII

Orders shipped to Alaska or Hawaii may require additional transit time and may be subject to different shipping charges depending on the destination and available carrier service.

Customers should review the shipping options and charges displayed at checkout.

Estimated delivery may be longer than the standard 5–8 business-day timeframe.

8. ORDER TRACKING

After your order has been shipped, we will send a shipping confirmation email containing tracking information when available.

Tracking information may take some time to become active after the carrier receives and scans the package.

You can use the tracking information provided in your shipping confirmation to monitor the status of your delivery.

9. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully verify:

  • Full name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

  • Phone number

If an incorrect or incomplete address is provided, we will make reasonable efforts to assist, but we cannot guarantee that the address can be changed after the order has shipped.

If you notice an address error, please contact us as soon as possible at:

support@novifashion.store

10. ADDRESS CHANGES

If you need to change your shipping address after placing an order, contact us immediately.

We may be able to update the address if the order has not yet been processed or shipped.

Once an order has been transferred to the carrier, we may be unable to make changes.

NOVI FASHION is not responsible for delivery problems resulting from an incorrect address provided by the customer.

11. LOST OR STOLEN PACKAGES

If your tracking information indicates that your package has been delivered but you cannot locate it, please:

  1. Check around your delivery location.

  2. Check with household members or neighbors.

  3. Check with your building management if applicable.

  4. Contact the carrier using your tracking number.

  5. Contact NOVI FASHION if you need additional assistance.

Once a package has been confirmed as delivered to the address provided by the customer, NOVI FASHION cannot guarantee recovery of packages that are subsequently lost or stolen.

12. DAMAGED PACKAGES

If your package arrives visibly damaged, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photographs of the shipping package

  • Photographs of the damaged product

  • A brief description of the damage

We will review the situation and determine the appropriate resolution according to our Return & Refund Policy and applicable law.

13. SHIPPING DELAYS

While we work with reputable shipping carriers, delivery delays can occasionally occur.

NOVI FASHION is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Carrier disruptions

  • Transportation delays

  • Holidays

  • Unexpected increases in shipping volume

  • Incorrect addresses

  • Government restrictions

  • Other unforeseen events

A carrier delay does not automatically qualify an order for a refund of shipping charges.

14. MULTIPLE-PACKAGE ORDERS

For orders containing multiple items, products may occasionally be shipped in separate packages.

If this occurs, you may receive more than one tracking number or shipping notification.

You will not be charged an additional standard shipping fee solely because an order is shipped in multiple packages unless the additional charge was clearly disclosed and agreed to at checkout.

15. PRE-ORDERS

Products identified as Pre-Order may have a different estimated shipping date.

The estimated shipping timeframe for a pre-order will be provided on the applicable product page or during checkout.

If your order contains both pre-order and in-stock products, we may ship available products separately or wait until the pre-order items become available.

16. HOLIDAY AND PEAK-SEASON SHIPPING

During major holidays, promotional events, product launches, Black Friday, Cyber Monday, and other periods of increased demand, order processing and delivery may take longer than usual.

Customers are encouraged to place time-sensitive orders as early as possible.

17. PO BOXES AND RESTRICTED ADDRESSES

Certain shipping services may have restrictions regarding P.O. Boxes, military addresses, remote locations, or other special delivery addresses.

If the selected carrier cannot deliver to the address provided, we may contact you to request an alternative address or shipping method.

18. SHIPPING CONFIRMATION

Once your order has been shipped, you will receive a shipping confirmation email at the email address provided during checkout.

The confirmation may include:

  • Order number

  • Shipping carrier

  • Tracking number

  • Shipment date

  • Estimated delivery information

Please keep this information for your records.

19. SHIPPING COSTS AND CARRIER CHARGES

The shipping fee paid by the customer is our retail shipping charge and may not equal the carrier's actual cost to us.

Actual carrier costs can vary based on:

  • Package weight

  • Package dimensions

  • Shipping zone

  • Destination

  • Residential delivery

  • Fuel costs

  • Carrier surcharges

  • Seasonal conditions

  • Service level

Our $3.99 Standard Shipping rate is a customer-facing flat rate and does not represent a guarantee of any particular carrier's published rate.

20. DELIVERY ESTIMATES ARE NOT GUARANTEED

All delivery timeframes provided by NOVI FASHION are estimates.

We cannot guarantee that an order will arrive on a particular date.

If you need an order by a specific date, please contact our customer support team before placing the order so we can advise whether an appropriate shipping option may be available.

21. CONTACT US

If you have questions about shipping, delivery, tracking, or your order, please contact us:

SILKPETALS CLOTHING LLC
Doing Business As: NOVI FASHION

Address:
3852 Harbor Light Landing Drive
Port Clinton, OH 43452
United States

Phone:
330-490-9081

Email:
support@novifashion.store

Customer Support Hours:
Monday–Friday
8:00 AM–5:00 PM

We will do our best to respond to customer inquiries during our normal business hours.

NOVI FASHION
SILKPETALS CLOTHING LLC

$3.99 Standard Shipping • FREE Shipping on Orders $100+